Persons United Limiting Substandards and Errors in Health Care

How to File a Complaint

When filing complaints against hospitals and nursing homes always send a copy of the complaint to each of the following agencies:  Send a copy to PULSSE as well.

    HCFA
    Quality Division Room 522
    1961 Stout St.
    Denver, Co. 80294 303-844-4721

    HCFA
    Quality Improvements
    1301 Young St. Room 833
    Dallas, Tx. 75202-5433

    Colorado Foundation for Medial Care
    2851 South Parker Rd. Suite 200
    Aurora, Colorado 80014-2713  303-696-3300

Always file a copy of your complaint with this agency if victim was on Medicare.

    Dept. of Health Care Policy & Financing
    3033 E. 1st Ave.
    Suite 301
    Denver Co. 80206
    303-321-2112

This address belongs to the Colorado State Board of Health.  Any time that you feel a complaint against a hospital, nursing home or any other health care facility is warranted, file a copy with this agency:

    Joint Commission on Accreditation of Healthcare Facilities

    (Hospitals and Nursing Homes)
    One Renaissance Blvd.
    Oakbrook, Ill. 60181
    630-792-5000

Always file a copy of this complaint with this agency  at the same time as the hospital.   The Joint Commission may only act if the complaint is turned over to them within one year from the incident.  By the time the State
has completed their investigation, it is usually too late for the Joint Commission to act.  This is why it is imperative for you to file a copy of the complaint at once.

These agencies do not like long complaints, be brief, but to the point.  State facts only.  If you feel that there are errors or omissions in the medical records, tell them exactly where they are.  Good luck.

I also recommend that you go to the press and tell your stories of bad care.

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