Persons United Limiting Substandards and Errors in Health Care

Improving Doctor-Patient Communication

 PATIENTS

1. Obtain copies of all of your medical and hospital records. Update yearly. After you have read your records, write down a list of all questions or concerns you have with the records. Then sit down with your doctor, using the list, and go over the records together. This will enable you to get to the point and not waste the doctors time. Make sure that the records reflect an accurate account of your medical history.

2. Use one pharmacy for all medications. This is very important because you now have a third party doing checks and balances of all medications you are taking. This reduces the likelihood of adverse reactions to different medications.

3. If you are seeing more than one physician at the same time, make sure that they are all informed as to what each one is doing to treat you. Don't assume that this will be done automatically, it probably wont be. Make sure that each doctor has access to the other doctors records, even if you have to personally deliver them.

4. Make sure that the doctor takes the time to listen to what your concerns are. If the doctor seems preoccupied or disinterested in what you are telling he or she, or if the doctor hurries you in and out of the office, it is probably time to look for another doctor.

5. If you feel that the doctor is ignoring a particular complaint or symptom, go somewhere else for a second opinion. Make sure your get a written report from the second doctor, and make sure that your doctor gets a copy of it. This is of the greatest urgency, even if you have to pay for the visit out of pocket. If you cant afford it, find a doctor who will allow payments. Remember, it is your body, there are too many stories of denied care that
have cost many lives already. Dont ever assume that the doctor knows more than you do about your body.

6. Finally, go to your local library and find the Revised Statutes for your state. Go to the index, and look up Patient Rights. There may be several statutes on this, there may be one concerning hospital care, another physician office care and still another regarding insurance companies or HMOs. Make a photo copy of these sections and study them at home. Know your rights as a patient. There is a good chance that there may be laws in your state to protect you from denial of care. If there is ever a confrontation regarding a serious issue, make sure that you have a copy of the specific law that you are using to get your point across. Do all of this before you have a problem, sometimes time is of the essence, and it is better to have this information and not need it than to need it and not have it.
 

PHYSICIANS

1. Do not feel threatened by patients who wish to have copies of their medical records and review them with you.

2. Encourage your patients to use one pharmacy and tell you of all other treating physicians. Review all records of all other physicians, past and present regarding each
patient.

3. Spend time talking to your patients. If you are pressed for time, explain to the patient that it is not a good time and have them make an appointment later to talk about their concerns.

4. Research has shown that some physicians' patients fair much better in hospitals than others. Find out who the physicians are who have good track records with inpatient care. Encourage those physicians to hold workshops within your local medical association or society to teach the less fortunate physicians how to protect their patients from hospital mistakes.

5. Finally, let the patient know that sometimes medicine fails and it is not anyone's fault. Prepare your patients if ever there is a problem. Lastly, if there is a problem, a mistake or otherwise, tell the patient that you are sorry and explain what happened. Your malpractice insurance companies may object to this, but in the long run you will actually save them money. Most victims of poor medical results or medical mistakes would walk away from an adverse situation if only the professional would own up to a mistake and simply say they are sorry.

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